Virtual Phone Number Opt-In Information
You can easily send SMS messages to your contacts and leads directly from ClientBAY using your dedicated Back At You (BAY) Virtual Phone Number.
To ensure your messages are delivered successfully and to follow industry regulations, all users must adhere to A2P 10DLC compliance standards. β
What is A2P 10DLC? π οΈ
Telecom carriers established these rules to protect users from spam and ensure all business messaging is consensual.
A2P (Application-to-Person): ClientBAY is the "Application" sending the message to your contact (the "Person").
10DLC (10-Digit Long Code): This refers to your professional 10-digit BAY Virtual Phone Number.
The Opt-In Process π©
Before you can start a conversation with a new lead or contact, they must opt-in to receive messages from you. This is a one-time requirement per contact.
- Initiate a Message: Open a contact or lead in ClientBAY.
- Send Notification: When you attempt to message a new contact, the system will prompt you to send an "Opt-In Notification."
- Click the Link: Simply click the link provided in the message interface (see image below) to trigger the automated request. β¨
The contact will receive a text asking if they would like to receive messages from you.
To Opt-In: They simply reply "YES." π
To Opt-Out: They reply "NO." β
Note: If a contact does not reply "YES," the system will prevent further messages from being sent to them to protect your number's reputation.
Why This Matters π‘
For Your Clients: It provides a transparent, professional experience where they have control over their inbox.
For Your Business: Compliance ensures your messages aren't flagged as spam by carriers (Verizon, AT&T, etc.), allowing you to communicate safely and securely. π
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