ADMIN: How do I get leads from lead router to ClientBAY?

ADMIN: How do I get leads from lead router to ClientBAY?

📥 Connecting LeadRouter to ClientBAY

Follow these two simple steps to redirect your LeadRouter traffic into your ClientBAY dashboard.

📧 Step 1: Identify Your Unique Lead Email Address

Before contacting support, you need to know exactly where the leads should be sent. This address is based on your specific ClientBAY login domain.

  • For Brokers (Office Level): 🏢 Your email address is: leads@officedomain.com

  • For Agents (Individual Level): 👤 Your email address is: userid.leads@officedomain.com

How to find your details:

  • Office Domain: This is the URL you use to log into ClientBAY 

  • User ID: You can find your specific User ID located within your User Profile settings.

📩 Step 2: Update Your Routing with Realogy

Now that you have your unique address, you must instruct Realogy to send the data there.

  1. Compose an Email: Address the email to support@realogy.com.

  2. State Your Request: Clearly let them know that you would like all of your leads to be forwarded to the email address you identified in Step 1.

  3. Alternative (Phone): If you prefer, you can call their support line directly to open a ticket for this change. 


🎉 Success!

Once the support ticket is processed, your leads will automatically funnel directly into ClientBAY, where they can be tracked, nurtured, and managed!

    • Related Articles

    • ADMIN: Lead Management

      ? Lead Management Overview As an Admin, you have access to the Lead Management tab on the left-hand navigation menu. This area is divided into two primary sections to help you monitor and distribute leads across your brokerage. ? PLEASE NOTE: Your ...

    • ADMIN: Lead Routing in ClientBAY

      As Admin, you can control how both Direct to User AND General Leads flow into your system. Direct To User Leads Direct To User Leads are leads that come from an agent's own site OR from their listing on the brokerage website. An example of a Direct ...

    • Leads

      ? What is a Lead? A lead is automatically entered into your CRM from an external source. Leads typically originate from: ? SocialBAY ? Agent Websites ? Open house sign-in sheets. ? Direct forwarding from third-party sources. ? How to Forward ...

    • ADMIN: Creating Customized Lead Sources

      One of the most powerful features of ClientBAY is the ability to create, customize, and deploy lead sources directly to your brokerage website. By controlling the lead form, you ensure that the right data is captured and routed to the right team ...

    • ADMIN: Halting Leads

      ? Halting Brokerage Leads for Agents As an Admin, you have the authority to temporarily pause an agent from receiving any brokerage-generated leads. This is perfect for managing agents who are on vacation, medical leave, or in between projects. ?️ ...