Follow these two simple steps to redirect your LeadRouter traffic into your Back At You

📧 Step 1: Identify Your Unique Lead Email Address

Before contacting support, you need to know exactly where the leads should be sent. This address is based on your specific Back At You login domain.

• For Brokers (Office Level): 🏢 Your email address is: leads@officedomain.com

• For Agents (Individual Level): 👤 Your email address is: userid.leads@officedomain.com

How to find your details:

• Office Domain: This is the URL you use to log into Back At You.

• User ID: You can find your specific User ID located within your User Profile settings.

📩 Step 2: Update Your Routing with Realogy

Now that you have your unique address, you must instruct Realogy to send the data there.

1. Compose an Email: Address the email to support@realogy.com.

2. State Your Request: Clearly let them know that you would like all of your leads to be forwarded to the email address you identified in Step 1.

3. Alternative (Phone): If you prefer, you can call their support line directly to open a ticket for this change. 
   

Once the support ticket is processed, your leads will automatically funnel directly into Back At You, where they can be tracked, nurtured, and managed!