Creating a Support Portal Account

Creating a Support Portal Account

You have the ability to create a Support Portal account where you can submit tickets to our support team and track those tickets all from one centralized location.

To create your Support Portal account, visit the Help Center icon located in the upper right hand corner (question mark icon).
When you select that, the Help Center opens up.
Along the tabs at the bottom, select the Home Tab.
This will take you to a screen where a Login To Support Portal Here link can be found.
When you click that link, you will be taken to a page to login to your support portal.

IF YOU HAVEN'T CREATED A SUPPORT PORTAL ACCOUNT you must do so here.
Select the New User option on the right hand side of the page and then follow the prompts on the page that opens to create your account.
Once you submit the information on that screen, you will be sent an email that will have a link to create your new password for your portal account.
Once you create that password you will be taken to your Support Portal Home Screen.
You can click on the tickets icon in the upper right to submit a ticket to our Support team and to also track any Support tickets that you have also submitted.
Here you will also be able to search any Help Center Article.



If you would like to delete your Support Portal Account, you can easily do so.
  1. Login to your Support Portal Account
  2. Select your name from the upper right hand corner
  3. Select View Profile
  4. Scroll down to the bottom of the screen to the box that says "Delete Profile".
  5. Be sure to read the warning and if you would still like to proceed with deleting your Support Portal Account, select I understand, Continue. 
  6. You will then be taken to a screen where you can determine how the Back At You Support Team will see your data: Anonymous or Nickname. If you select Nickname you will be given a chance to enter that Nickname in.
  7. Then Press Delete to Delete your Profile or Cancel to exit. 






    • Related Articles

    • ADMIN: Accessing Your SocialBAY Parent Account

      The Parent SocialBAY Account is where you will go to help manage all of your agent's SocialBAY accounts. It is also where you can access things such as the Network Scheduler, Recruitment Landing Pages, and the overall settings for your Agent ...

    • Agent Support & Ongoing Training

      FOR AGENT SUPPORT Need additional support with Back At You services, contact our agent support! Our support team is available Monday-Friday 7 AM to 4 PM PST. Chat in ClientBAY (pink chat icon in the upper right hand) Call 1-866-200-0676 Email ...

    • Set Up Property Watches

      You are able to set up a property watch for your clients through your Back At You ClientBAY account. The benefit of doing it through our system versus through MLS is that you can see a collection of the client's actions in one place. We keep track of ...

    • Creating An Action Plan

      In your ClientBAY platform, you can create Action Plans that you can attach to your contacts/leads and listings. Action Plans are a series of events, automated emails, follow-up requests, etc., that will help you keep track of everything you need to ...

    • Creating Content

      You can create print or email content within your new Back At You Office account! You will want to create your content BEFORE you begin creating campaigns or action plans. To begin, go to the Marketing on the left-hand side of your screen and then ...